The company left an official comment to this complaint. Expires September 30, 2022. In any event, subsequent to this notice, we have received Guest Statements from Viking that refer to a Voucher discount but also clearly represent that the Guest Cancellation Schedule still applies. Are Any Unvaccinated Passengers Able to Sail? 0000013825 00000 n Submit a complaint and get your issue resolved. Tickets and other travel documents will be issued approximately 3 weeks prior to departure. Guests must arrange with a shore side company to regulate their oxygen regulators and cylinders for extended itineraries. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. This will enable travel to Vietnam, to Cambodia and back to Vietnam during the course of the itinerary. Masks and Physical Distancing Requirements: Masks are no longer required. Proof of Vaccination: Vaccination cards and electronic proof of vaccination are accepted. Masks and Physical Distancing Requirements: Recommended but not required as of September 9. Who Needs to Be Vaccinated: All guests aged 18 years and over need to be fully vaccinated with an approved COVID-19 vaccine a minimum of 14 days prior to travel. Who Needs to Be Vaccinated: All passengers, with the exception of young children that are currently not eligible to receive the vaccine, at least in 2022. The 2 doses must be administered at least 28 days apart. If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. Stay current with special offers, news and destination-focused content. 0000002091 00000 n Share your photos and videos with others to prove the truth of your words. Panama Canal cruises are excluded. as soon as possible. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. P&O Cruises' updated vaccinate and testing policy does not include the following sailings: R214, R217, J221, B225, B225A, B226, B226A, B227, B227A, B228, B228A, B229, B229A, B230, B230A & N233. Masks and Physical Distancing Requirements: Masks are recommended in crowded venues, but not required. Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Unvaccinated guests are required to show proof of a negative COVID-19 viral test (NAAT or antigen) taken within 3 days of embarkation. Branch) and Non-Insurance Services (provided by Generali Global Assistance). Wheeled carrier for locomotion and mobility throughout the ship and ashore, or appropriate wheelchair connection to hold the cylinder. Are Any Unvaccinated Passengers Able to Sail? Some lines, however, may still require one or more protocols to be adhered to, either on a voyage-by-voyage basis or on a destination-basis. Thank you in advance for your prompt attention to this issue. Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. I believe the company is the same one Viking uses. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. What is the main difference between the. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Effective Date: November 1, 2021 Sailing Window: All 2022 sailings Who Needs to Be Vaccinated: As of September 2022, vaccination is recommended but not required. Is A Pre-Arrival COVID-19 Test Required? Note: Visa requirements subject to change at any time without notice. Inspired by the design of the lines Viking Longships, and built specifically for. What is My Viking Journey? Who Needs to Be Vaccinated: As of September 6, 2022, passengers on voyages to Canada, Bermuda, Greece and Australia, plus voyages of 16 nights or longer, must be fully vaccinated against COVID-19. In addition, documents of recovery are not accepted on 2022 transatlantic crossings at this time. Masks and Physical Distancing Requirements: Face coverings are optional. Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. : Yes -- American Queen is even vaccinating its shoreside employees. Cylinders must have the capability of being stored securely, upright, in a fixed system for the duration of the cruise. Any missing persons and criminal activity should be reported immediately so that appropriate personnel can take prompt action and secure necessary information. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. IF WE CHANGE YOUR TRAVEL ARRANGEMENTS BEFORE DEPARTURE B1.1 We hope and expect to be able to provide you with all the services we have confirmed to you in our Confirmation Invoice and/or ATOL Certificate. 0000003806 00000 n Yes, unvaccinated passengers under the age of 12, provided they have taken a negative PCR test at their own expense prior to embarkation. Beginning September 3, 2022, with a negative COVID test. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Crew Vaccinated:? However, I believe the policy is rather onerous. We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. Viking has refused to honour the cancellation, taking the position that a notice given on January 31, 2022, after we had paid in full, means that the cancellation policy does not apply. Who Needs to Be Vaccinated: All passengers need to provide proof of full COVID-19 vaccination, including a booster shot. Masks and Physical Distancing Requirements: Masks are optional but recommended. ($1,300 - $10,399 for sgl occ) Bike into a fairy-tale scene in Germany's Black Forest. Those over 17 are required to have received the booster dose IF they received the initial two rounds more than nine months before the embarkation date. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russias invasion of Ukraine. 105 49 In Europe, the line says guests will also be considered fully vaccinated if they receive one dose of Pfizer, Moderna or AstraZeneca 14 days after a previous COVID infection, with a Digital COVID Certification of Vaccination. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; But on Mar 11 (9 days later), a notice on Viking site stating all cruises cancelled and offering full refund or 125% voucher and refund if not used in 2 years. Viking has adequate liquidity, including cash of $1.4 billion at June 30, 2022, or $1.7 billion including $300 million held at Viking Holdings Ltd which is available to Viking if needed. Unvaccinated passengers will be accepted as of March 1, 2023. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. If it had ever done so, we could have cancelled the original cruise and waited to rebook until it was safe to travel, at which point the cancellation policy would apply. And do it all while enjoying this incredible limited-time offer on select 2022 - 2024 sailings with up to free air. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. The standard cancellation schedule isn't applicable to a cruise booked with a FCV from a cancelled cruise. Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. Is A Pre-Arrival COVID-19 Test Required? 0000003392 00000 n We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Product Eligibility: New & existing reservations made by April 30, 2022. Yes, as of September 2022. Share your photos and videos with others to prove the truth of your words. 105 0 obj <> endobj xref Cancellation Policy Last Modified: 04/01/2022 Cancellation Policies are subject to change by the cruise line. Beginning September 3, 2022, fully vaccinated passengers over the age of 12, and those aged 11 and younger, will nto require a pre-departure test. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Is A Pre-Arrival COVID-19 Test Required? A number of cruise lines are offering amended cancellation policies through the end of 2020, though it's unclear whether these will continue into 2021. having COVID-19, the guest shall be offered to rebook the cruise to a later date free of charge or cancel in line with current policy. Crew Vaccinated? If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. Yes, as of September 5, 2022, on most U.S. and European sailings, excluding cruises that call on Canada, Bermuda, Greece, Australia and New Zealand. Acceptable Vaccines for U.S. Sailings: Regent accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. 0000051246 00000 n Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. 0000051148 00000 n We took advantage of that thinking it was the only offer we would get. Crew Vaccinated? In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. Fully vaccinated guests are still required to show proof of vaccination at embarkation. hb```b``f`c`Lb`@ V(,aVllvl,},9xVq`he`8s0~G`Ey24{g8. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Yes, of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Canada or Greece. Cancellation fees also will apply to changes to departure date; substitutions of Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. Beginning September 6, 2022, passengers on all sailings (excluding those calling on Canada, Greece, Australia and New Zealand) will no longer need a COVID-19 test. Crew Vaccinated? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Passengers aged 12-16 are required to have had two doses. trailer <<5CFC825C6757492EAD9BB33DCFBA5142>]/Prev 137469>> startxref 0 %%EOF 153 0 obj <>stream Who Needs to Be Vaccinated: All passengers, no exceptions, need to be fully vaccinated against COVID-19. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. 221101 Booking Conditions (UK) Page 3 of 19 B. Nothing in this notice refers to the cancellation policy at all. Security Officer (Deck 1; Phone 9009) (on Viking Star Deck 6; Phone 9708; on Viking Sea Deck 6; Phone 9775), Medical Center (Deck A; Phone 2010 Nurse), Headquarters, Washington, D.C. (202) 324-3000, Washington, D.C. Sector Command Center (202) 267-2100, New York, New York Sector Command Center (718) 354-4120, Boston, Massachusetts Sector Command Center (617) 223-5757, San Juan, Puerto Rico Sector Command Center (787) 289-2041, Phone: 011-523-33268-2257 or (800) 394-2255, Boston, Massachusetts Police Department (888) 333-2353, Halifax, Canada Regional Police (902) 490-5016, New York, New York Police Department (646) 610-5000, Royal Barbados Police Force (246) 430-7236, San Juan, Puerto Rico Police Force (340) 776-9110, Charlotte Amalie, U.S. Virgin Islands Police Department (340) 774-2211, St. Johns, Royal Police Force of Antigua and Barbuda (268) 462-0125, Castries, Royal St. Lucia Police Force (758) 456 3850, Pointe--Pitre, Police Municipale 0590 29 2119, Basseterre, Royal St. Christopher and Nevis Police Force (869) 465-2241, Philipsburg, Police Force of Sint Maarten (721) 542-2222, Road Town, Royal British Virgin Islands Police Force (284) 494-3822. This complaint has been resolved automatically due to user's inactivity. You hereby irrevocably assign to VRC, the Carrier and their affiliates all right, title and interest in and to any such photos. Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Yes, masks have been reintroduced in all public areas outside of cabins. 19952023, The Independent Traveler, Inc. Will I Have to 'Social Distance' on My Next Cruise? Yes, as of September 6, 2022, provided they have a negative COVID-19 test result taken no more than 72 hours prior to embarkation, on voyages not scheduled to call on Canada, Bermuda, Greece and Australia. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Please request the appropriate accessibility form for you to review, sign and return to us. No exceptions will be made to the vaccination policy. This complaint was posted by a verified customer. Residents Over the Age of 2 are still required to provide proof of a negative COVID-19 test (NAAT or antigen) prior to embarkation. Cruise Critic Breaks It Down. Are Any Unvaccinated Passengers Able to Sail? This complaint was posted by a verified customer. but decided to book for April 2022. Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Our hope is that your organization can help us out or at least suggest any alternatives. As of October 14, 2022, fully vaccinated passengers aboard U.S. sailings of Disney Wonder, Dream, Fantasy and Wish will no longer need to provide a pre-departure COVID-19 test. Will NEVER cruise with Viking again. No. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. You assume the full risk of use and of any prohibitions imposed by the Carrier or third-party vendors. Yes, passengers aged under 5. Specific protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the destinations in which we operate. Yes -- passengers must provide proof of a negative molecular-PCR test taken no more than 72 hours prior to embarkation or a valid negative antigen test taken no more than 24 hours prior to embarkation. Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. CHANGES AND CANCELLATION BY US B1. Do you have a Viking Oceans Future Cruise Credit? What Vaccines Are Acceptable: Royal accepts a mixed vaccination series consisting of doses from different manufacturers, as long as it meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Are Any Unvaccinated Passengers Able to Sail? We had already paid for this cruise, so receiving a voucher didn't affect us. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, You may use echeck to pay for your Viking cruise or cruisetour, and for airfare. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Thanks guys. Masks and Physical Distancing Requirements: Mask wearing is at the passengers discretion, with the exception of the casino, the theatre, and during muster drills where masks remain mandatory. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Children 12 and under are not required to be vaccinated. The cylinders are bulk and will run out of oxygen in a shorter time due to a higher concentration ratio/regulator used. Is A Pre-Arrival COVID-19 Test Required? Each of the nations visited, as well as the vessels nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. How Reassuring are New Cruise Cancellation Policies Really? Is A Pre-Arrival COVID-19 Test Required? Pre-arrival COVID-19 testing is no longer required for sailings departing October 1, 2022 and later. Are Any Unvaccinated Passengers Able to Sail? Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Viking Cruises Cancels 2022 Kiev And Black Sea Sailings. Viking refund policy is the same for Oceans, River and Expeditions. Are Any Unvaccinated Passengers Able to Sail? Title and interest in and viking cancellation policy 2022 any such photos Visa Requirements subject to change at any without... Germany 's Black Forest a cruise booked with a FCV from a cancelled cruise on. 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